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T&Cs

Join us at Ouch Potato Gym for fun and energetic classes in a discreet gym in Acomb, York.

 
 

the boring bits…

Memberships- 

There are various Ouch potato monthly memberships. The member is entitled to the amount of classes stated according to their package, (see app for details). Credits will be available for the period of one calendar month. Commencing on the 1st of the month and expiring on the last day of the month. 

Pay as you go is available via the app. Classes must be booked and paid before prior to the class. 

Memberships taken out in the middle of the month will be charged pro rata until the end of the month. A full month subscription will then be charged to your credit/debit card on the 1st of each month. If a payment fails, our system will automatically attempt to debit the amount within a few days. 

Memberships are rolling contracts unless A member chooses to cancel. This must be done at least 5 days before the last day of the month via email/facebook messenger/text message. Memberships are non transferable. 

Classes are booked via the app. They can be cancelled up to an hour before a session starts. If a session is booked and a member fails to attend that credit will be lost. 

We reserve the right to alter the timetable and cancel classes with reasonable notice.


Children-

Children are welcome in the play area and welcome on the matted area during parent and child sessions. Parents are fully responsible for the safety and well-being of their children at all times. Ouch potato and their staff take no responsibility for them during gym sessions.


Teenagers and children sessions- These sessions will be planned appropriately according to children’s abilities. Primary aged children should be accompanied to and from the gym by a responsible adult. You are responsible for your child before and after the session starts. 

Data- 

All information collected from our website is used solely for our internal marketing and not to sell on or exchange with outside parties. 

We use customers data in order to develop a better understanding of our customers needs. We collect a variety of personal information such as name, contact information, date of birth, lifestyle information health goals and bank details. 

If we take payment from you via a bank card, we will maintain transaction history, but not your payment card number.

The information we collect has been provided by you through either our website/email/facebook/app/client paperwork.

We keep a record of communications with you electronically and may track whether emails are received or opened by you to ensure you receive the most relevant information. 

We use your data to provide you with services, understand your customer needs and to improve those services. 

We segment your data to communicate relevant information.

Unless you ask us not to, we will tell you about services we offer. 

We keep your data for the minimum period required by law or our regulators. This is usually no longer than seven years. After this time, where appropriate, we will destroy/delete your data unless the relationship is still ongoing.

Customer rights-You have a number of legal rights with regard to your data. These include the right to request a copy of the data held by us, to request that mistakes and inaccuracies are corrected and to request that we stop processing some or all of your personal data for some or all reasons.

If you ask us to stop using your data for marketing purposes, we may still contact you for reasons relating to a product or service you have signed up to.

If your request requires all data to be removed, this could result in an end to the relationship and services provided by us.

If you would like more information on these rights or on how to do any of the above, please contact us as detailed below. We hope any issue can be resolved by contacting us but if not, you have the right to complain to the Information Commissioner’s Office.

Keeping your data safe-

 Your data will be held on our business systems. Where possible we do not keep more than one record for each customer. All of your data is held securely, with strict access controlled in the UK.

We may need to disclose your details if required to the police, regulatory bodies, specialist advisors or legal advisors.

Sensitive information is deleted when no longer needed and access is restricted to those who need to use it.

Ouch Potato

Owner- Steven Paffett

7b Acomb Court, York, North Yorkshire, YO24 3BJ

07725726005

www.ouchpotato.co.uk

ouchpotatoyork@outlook.com 

 

OUR CLASSES